furnace repair

What to do When Your Furnace Refuses to Start

It might seem stressful to troubleshoot your furnace when your heat won’t turn on. But it doesn’t have to be that way.

You might be able to skip a furnace repair call with our DIY troubleshooting guide. You don’t need any mechanical skills. And many of these fixes are brief and low-cost (or even free).

This checklist will walk you through how to fix your furnace when it won’t switch on, won’t stay on or won’t light.

When you have to have a pro in Williamsport, Lycoming Heating Company can help.

We service most makes and models of furnaces. If you need an updated heating system, we also offer furnace replacement and furnace installation.

Furnace breakdowns are often caused by forgotten routine maintenance. These evaluations often highlight a costly problem before it starts—and causes your HVAC system to fail.

During this service, our NATE-certified professionals will closely inspect your furnace, make sure it’s working properly and lubricate moving parts. A well-kept furnace often lasts longer and operates more efficiently, saving you more on your heating bill.

Ready to tackle troubleshooting your furnace? Follow our step-by-step guide below.

Steps for Troubleshooting Your Furnace

Take a Look at Your Thermostat

Start by examining your thermostat. Is it telling your furnace to turn on?

If you have a digital thermostat:

  • Change the batteries if the screen is unresponsive. If the digital screen is scrambled, you may need a new thermostat.
  • Check that that the switch is set to “heat” instead of “off” or “cool.”
  • Find out if the program is displaying the current day and time and is set to “run.” If you can’t alter the program, change the temperature by pushing the up/down arrows and press the “hold” button. This will compel the furnace to turn on if thermostat programming is causing a problem.
  • Set the temp to 5 degrees warmer than the room’s temperature.
Digital Thermostat

Your furnace should kick on shortly. If it doesn’t, double check that it has power by pushing the fan switch from “auto” to “on.” If the fan doesn’t work immediately, your furnace may not have access to power.

If you’re connected to a Wi-Fi thermostat—like one made by Nest, Ecobee, Lux, Honeywell or Bosch—turn to the manufacturer’s website for advice. If you can’t get your smart thermostat to turn on, call us at 570-244-2510 for support.

Smart Thermostat

Check Breakers and Switches

After that, you will need to make sure your breakers and furnace switch are on.

  • Find your house’s main electrical panel. It’s the gray metal box on the wall in your basement, garage or closet.
  • Dry off your hands and feet before touching the panel or breakers.
  • Find the breaker labeled “furnace” or “heat” and make sure that it’s switched in the “on” position. If the breaker has tripped, it will be in the midpoint or “off” position.
  • With one hand, firmly shift the breaker to the “on” position. If the breaker trips and goes back to “off” after you do this, leave it alone. Contact an expert from Lycoming Heating Company at 570-244-2510 immediately.

Your furnace has at least one wall switch located on or near it—no matter how old it is or who made it.

  • This switch should be flipped up in the “on” position. It can take your furnace up to five minutes to get working if the switch was off. (Not sure where to find your furnace? Look in your basement, garage or utility closet. It could also be in a crawl space or attic.)

Replace Your Air Filter

Dirty, closed off air filters often create problems that are easily avoidable.

  • Your furnace can overheat and turn off too soon, due to dust in the filter diminishing airflow.
  • Your energy bills could get more expensive, because your furnace is turning on more often.
  • Your furnace may have a shorter life span, because it has to work harder.
  • Your furnace could lose power, because an excessively dirty filter can cause the breaker to trip.

You can get to your air filter inside your furnace’s blower component, attached filter case or wall-mounted return air grille. Its position depends upon what type of furnace you have.

Replace furnace filter

When changing out your filter:

  • Shut down your furnace completely.
  • Pick up the filter, hold it up to the light and look through it. Place a new filter in your system if you can’t see light through it.
  • Install the new filter with the arrow pointing toward the furnace to avoid damaging your system.

To make the process easier next time, use a permanent marker on your furnace housing or ductwork to indicate the airflow direction and filter size.

We advise replacing flat filters each month. Pleated filters usually last about three months. You can also get a washable filter that will last about 10 years.

If you have children or pets, you may need to replace your filter on a more regular basis.

Inspect Your Condensate Pan

Condensate pans, or drain pans, hold water your furnace removes from the air.

Follow these steps if your furnace is seeping water or there’s standing water in the pan.

  • If your pan has a PVC pipe/drain: Be sure that it’s not blocked. If it’s not, you can use a special pan-cleaning tablet from a home improvement or hardware store.
  • If your pan has a pump: Check out the float switch. If the switch is “up” and there’s water in the pan, call us at 570-244-2510. You will likely need a new pump.

Look Inside Your Furnace

You can check the condition of your furnace’s blower motor by peeking inside the plastic window. Depending on the kind, this light could be located on the outside of your furnace.

Call us at 570-244-2510 if you see anything other than a solid, colored light or blinking green light. Your furnace could be giving an error code that needs professional help.

Clean Your Flame Sensor

Is your furnace attempting to start but shutting off without blowing heat? A soiled flame sensor could be be the reason. When this takes place, your furnace will try to switch on three times. Then, a safety feature will shut it down for about an hour.

You can clean the flame sensor yourself if you feel confident opening up your furnace. We can also do it for you.

Ready to take on cleaning the sensor yourself? You’ll need the following:

  • A 1/4” hex screwdriver or wrench
  • Piece of light-grit sandpaper, steel wool or emery cloth
  • A dry, clean paper towel

Next:

  • Use your furnace’s wall switch or breaker to turn off the power. Shut off the gas as well if your gas valve is not electric.
  • Remove your furnace’s front panel and follow the wire to the flame sensor, which looks like a thin, bent rod.
  • Unscrew the rod and use your sandpaper, steel wool or emery cloth to gently clean the metal rod.
  • Use a paper towel to wipe off the rod.
  • Remount the sensor.
  • Put your furnace’s doors back on.
  • Turn the furnace’s power back on. Your furnace may run through a series of checks before it starts as usual. If it doesn’t turn on, the sensor might need to be replaced. Or something else could be wrong. Call us at 570-244-2510 for help if this happens.

Relight the Pilot Light

If your furnace is an older style, its pilot light could be out. Relight it following the instructions on the label. You can find the label on your furnace’s doors.

Or you can follow these steps:

  • Locate the switch on the bottom of your furnace labeled “pilot,” “on” and “off.”
  • Rotate the switch to the “off” position.
  • Wait at least five minutes. This avoids the possibility of starting a fire.
  • Move the knob to “pilot.”
  • Hold down the “reset” button as you bring the flame of a long lighter to the pilot light opening.
  • Release the “reset” button once the pilot light is lit.

Contact us at 570-244-2510 if you’ve followed the instructions twice and the pilot won’t light or stay lit.

Check Your Fuel Source

Are other gas appliances functioning? If they’re not, your natural gas service could be off. Or you could be out of propane.

We Can Diagnose Furnace Problems

Made it through our troubleshooting guide but your furnace still won’t turn on?

Call us today at 570-244-2510 or use our online scheduler. We’ll come out to your home and figure out what’s wrong.

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